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introduction

This case study explores the problem statements, findings, and execution of a large-scale airline project for a well-known global carrier. The initiative intended to improve customer satisfaction, increase operational efficiency, and produce significant cost savings by integrating cutting-edge technologies and process optimizations by delivering real-time flight data to customer-facing information display systems, automating check-in rules, managing customer baggage and by enabling all business units to view and operate based on the real-time data.

problem statement

Absence of event driven customer notification system
Lack of advanced engine for generating real-time flight events and data
Lack of advanced engine for generating real-time flight events and data
No support for Mobile applications and other integrations such as ERP

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analysis

The system's existing architecture, the challenges involved, and third-party integrations that would enhance the system with cutting-edge technology were all taken into consideration during the study process.

implementation

Implemented a Real-time Event Driven Customer Notification Engine to improve Customer Experience for Check-In, Boarding, Gate Changes, etc. The Notification Engine was Integrated with a Mobile services operator and Email service provider for SMS and Email notifications.
Implemented an Operational Data Store for Flight, Passenger, Bag and Crew Data integrating with the Sabre Systems of Record in real-time.
Implemented Micro Services to serve Flight, Passenger, Bag and Crew Data to the Airport Tablet Application using the Real-time Operational Data Store.
Implemented Micro services to support Mobile application functionalities such as Check-in, Boarding Pass, Seat Selection, etc.
Implemented various integrations between multiple systems such as HR, Learning Management, MRO, Reservations, Airports Authority and Operational Control Systems.
Implemented Integration with the Pilots EFB (Electronic Flight Bag) to feed the Notification Engine in real-time with the generated flight events using the iVoyant Change Data Capture Framework.
Implemented a real time Operations and Business Monitoring Dashboard for Systems and Business metrics monitoring and alerting.

technologies used

Java Spring boot Framework

Tibco EMS

Tibco Active spaces

Traffic cluster for authentication and Load balancing

Kibana, elastic search and Logstash for monitoring and alerting dashboard

Plugins for Legacy protocols

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outcomes & benefits

Improved customer experience and operational efficiency through the deployment of the required integrations, automatic real-time event-driven engines, microservices to enhance realtime operations, and business monitoring systems. The system was made extremely dependable and effective by implementing those measures into practice. Additionally, it enhanced the program's functionality, making it easier to use and maintain.

conclusion

The Airlines has effectively modernized its operations by utilizing data-driven decision-making and technology in a strategic manner. Increased profitability and competitiveness in the market were largely attributed to gains in load factor, customer experience, and operational efficiency. This case study highlights the value of an integrated strategy that combines customer-centric tactics, technical innovation, and ongoing development in the airline sector.